谁帮我在线翻译下 翻译成英文 急啊！！！

3年的大学生活自己成长了不少，不仅自己的英语有了一定的提高，而且在学校的最后半年去了所5星级的酒店实习了半年，通过这次短期驻地实习和走访实习,使我比较全面地直观地了解了企业的生产经营过程,认识到管理实践的重要性.为今后的理论学习进一步打下坚实础.同时,在实习的过程中,也结识了很多同事和朋友. 在实习中，自己也吃了很多的苦，在下面我将谈一下我这一次实习的心得和体会，以及自己的收获，实习，顾名思义，在实践中学习。在经过一段时间的学习之后，或者说当学习告一段落的时候，我们需要了解，自己的所学需要或应当如何应用在实践之中，因为任何知识都源于实践，归于实践， 所以，要将所学付诸实践，来检验所学。
一南京城市名人酒店概况．
由著名的美国大木设计、按五星级标准建设的南京名人城市酒店，毗邻鼓楼广场、湖南路中心商业街和狮子桥美食街，与地铁鼓楼站近在咫尺，独擅地利之优。51层的楼高，8万余平米的建筑体量，使她成为金陵的又一地标性建筑。7000余平米的超级娱乐空间，6000余平米的餐饮配套（内设谭家菜、湘菜等不同菜系），硬件一流设计前卫的多款客房，奠定了她金陵酒店业航空母舰的地位。具有人性化的设施配置和个性化的服务追求。

实习心得体会
(一)始终如一坚持"客人永远是对的"的方针
客人是酒店业的灵魂,没客人那么酒店就不会存在了。“客人永远是对的”这句话向服务人员提出了什么样的要求呢？简单的说，就是作为服务人员应该记住，不要说客人“不对”。即使事实上客人是不对的，你也不要说客人“不对”。客人是来“花钱买享受”的，是来接受服务的，而不是来接受批评的。如果服务人员批评客人，说客人“不对”，客人就会认为这是把“花钱买享受”变成了“花钱买气受”所以服务人员不应该批评客人，说客人“不对”。在一个多月的实习中,我没见过一次名人城市大酒店人与客人斗气,挣输赢的事件。
(二员工的服务意识强
酒店员工是直接提给客人提供服务的,员工每天会接触不同档次,不同籍贯的人,针对不同对象进行个性化服务是酒店提高服务质量的根本。以预订部员工为例,员工虽然很少见客人面,但是从声音来辨别出客人是谁,然后进行预订登记,然后记下他来店次数,以及客人爱好等等,这些无不体现了服务意识。
(三)各部门联系紧密
名人城市酒店作为一个5星级酒店,包括销售部,餐饮部,客房部,保安部,工程部,人力部财务部等部门。各部门的联系无处不在。比如预订下的各种单子好多都是跨部门的,比如团队餐单,行李单,果蓝单,定餐单,还有订房中心过来的返佣单,这些都需要与各大部门合作,协调,员工之间的包容,谅解要做的很好,哪个部门出了错误过失,其他部门要给予改正指出。名人城市酒店人始终以酒店为大家,以部门为小家。不记个人得失,为酒店谋利益为目标。
(四)酒店文化氛围浓厚
这里，处处有文化的渗透，处处有文化的表现，处处可以品味文化。酒店里，管理文化、装饰文化、服务文化、餐饮文化、休闲文化、环境文化，到处都能感受到文化的感染与熏陶。重要节日都会为员工举办晚会，体现了酒店的人情化管理
但是从我一个多月的观察,我也发现山西大酒店在一些小方面还是存在一些需要改进的地方。
在线的 速度啊 谁有金山快译 翻译一下

Three years of college life they grew up a lot, have a certain amount of not only improve their English. Schools in the last six months to a five-star hotel has a six-month internship. Through internships and short-term resident visited practice, I am more comprehensive understanding of the visual production process aware of the importance of management practices. To lay a solid foundation for the future study of theory further. Meanwhile, in the attachment process, we have made many friends and former colleagues. In practice, also eat a lot of hardship. Now I will talk about this in my first internship experience and understanding as well as their own gain, attachment, as the name implies, in practice. After a period of the study, or when the end of the study, we need to know. their own needs or should have learned how to apply in practice, since any knowledge comes from practice, to the practice, so should put into practice what they have learned to test what they have learned. Nanjing, a city hotel celebrity profiles. Designed by the famous American wooden according to the standard five-star hotel in Nanjing city celebrities adjacent to the Gulou Square. Hunan Road commercial streets, and to use Lion Food Center Street, and MTR stations close Gulou, dominance location advantages. 51-storey height, size 8 million square meters of construction, 1951 to enable her to become another landmark architecture. More than 7,000 square meters of super entertainment space, a 6,000-square meter restaurant matching (internal Tanjiacai. Hunan different branches), the avant-garde design of the various types of hardware-class rooms, the hotel industry, 1951 has laid her carrier status. Humanized distribution facilities and personalized service to pursue. Practical experience (1) consistent adherence to the "guests will always be right," the guests of the hotel industry's soul not so hotel guests would not have existed. "Guests will always be right" are words to what kind of service the requests? In short, the service is as it should be remembered, not guests "wrong." Even visitors are in fact wrong, and you do not say guests "wrong." The guests to "enjoy the money" is to receive services, and not to accept criticism. If the criticism of guest services, said customers "wrong". Guests will hold that this is "money to enjoy" has become a "money to buy the" guests so staff should not be criticized, Guests said "wrong." In more than a month of practice, I have never seen a city hotel with celebrity guests vindictiveness, the winner earning the incident. (B hotel staff is a strong sense of service of staff directly providing services to customers, employees daily contact with people from different grades, people of different origin, Personalized services for different target audiences for hotels to improve the quality of service is fundamental. Booking staff to the Department as an example. While employees rarely see customers face, but from voice to identify passengers who may then proceed to the registration book. He then jotted down the number to shop, and the guests love and so on. These are demonstrating a sense of service. (c) the departments are closely connected to the hotel as a five-star hotel celebrity cities, including the sales, food and beverage department, the Department of rooms, Security Department, Division Human Finance Ministry and other departments. the sectoral linkages everywhere. For example, many of which were scheduled long list of the various inter-departmental. For example, team menu, baggage single, blue fruit single set menu, reservations centers around Fanyong single. All this requires cooperation with various departments, the coordination between the staff of tolerance and understanding to do good. Which department is a mistake fault, other departments should correct that. Celebrity City hotel to hotel for you always. a departmental family. not the personal losses, for the hotel's interests as a target. (4) Hotel strong cultural atmosphere here, the infiltration of culture everywhere, everywhere a cultural performance can taste every culture. hotel management culture, cultural decoration, culture, food culture, leisure and cultural, environmental, cultural, one can feel the infection and cultural influence. Evenings will be held for employees of major festivals. reflect the personal management of the hotel for more than a month but from my observation, I also found some small SHANXI there is still some room for improvement in the area.

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