According to the internal marketing concepts, the internal market is employees incentive they pay attention to serve customers the best motivator. So-called internal marketing, it is to use a marketing means to management company employees method. Internal marketing concepts can through the following four in reality to operate: first, establish service culture; Second, in human resources management, no matter in hiring employees, or in employee training plans and adopt a marketing ploy, Third, staff to distribute marketing knowledge, Four, implement rewards and recognition mechanism.
Listen to the guest's opinion, and according to the guest's requirements to improve service is very important. A hotel to make their products extraordinary, it must seek improvement in service system. If the guest's eyes, hotel service different, can give hotels add many tangible and intangible value.
参考资料:有道