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Title: Enhancing competitiveness of the customer loan center at Promistar Financial Corporation
Abstract: When a prospective automobile buyer seeks dealer financing, the dealer typically faxes the loan application to a number of banks. The consumer loan center of Promistar Financial Corporation, a medium-sized bank in southwestern Pennsylvania, competes with other banks to finance such loans. Competition is fierce with a bank's response time being an important factor in its "winning" the loan. In order to make more effective staffing decisions, the bank asked us to assess the relationship between response time and staffing levels at the loan center. What started out as a staffing analysis quickly became much more. The process of data collection and model building to address the staffing issue led to a number of important insights and a variety of recommendations that the bank implemented. This has led to significant improvements in the loan center's operations.
摘要：当预期的汽车买主寻求经销商融资，汽车经销商通常传真贷款申请到银行的数目。消费贷款中心的promistar金融公司，一家中等规模的银行，在宾夕法尼亚州西南部的人，在电脑与其他银行进行融资，这样的贷款。竞争是激烈的同一家银行的响应时间作为一个重要的因素，在其发表的"打赢"的贷款。为了更有效地人员配置决定，银行要求我们评估的关系，响应时间和人员配备水平，在贷款中心。一开始只是作为一个人员配置分析很快成了得多。过程中的数据收集和建立模型，以解决人员编制问题，造成了一些重要的见解和丰富多样的建议，该行实施。这导致了显着的改善，在贷款中心的运作情况。
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