1、如果账户申请了数字证书,在别的电脑上使用余额、已签约的快捷支付、余额宝等方式支付时就需要安装数字证书;可以按页面提示点击【安装数字证书】
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https://iknow-pic.cdn.bcebos.com/dbb44aed2e738bd4095ecc19ad8b87d6277ff99f"/>
2、登录支付宝账户(
www.alipay.com)在【安全中心】,数字证书【管理】页面,点击【安装数字证书】
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https://iknow-pic.cdn.bcebos.com/8435e5dde71190ef4545ecf7c21b9d16fdfa605f"/>
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https://iknow-pic.cdn.bcebos.com/c83d70cf3bc79f3d925f9a18b6a1cd11728b295f"/>
安装数字证书方法有三种:【通过手机短信】、【接受邮件并回答安全保护问题】、【提交客服申请单】
1、通过手机短信安装的方式(前提:支付宝账户绑定的手机号码正常并可收到短信),在安装证书入口,点击【安装数字证书】,选择【通过手机短信】后点击【下一步】(收银台页面安装时默认通过手机短信),点此进入安装证书页面
2、选择证书使用地点,输入【验证码】
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https://iknow-pic.cdn.bcebos.com/c9fcc3cec3fdfc03e72b9d90d83f8794a4c22642"/>
3、输入手机上收到的校验码,点击【确定】;(手机收不到校验码,怎么办?)
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https://iknow-pic.cdn.bcebos.com/ac6eddc451da81cbbb58fde55e66d0160924315f"/>
接受邮件并回答安全保护问题进行安装(若您未看到此邮件选项,请选择其他方式安装证书)
1、填写验证码,点击【提交】
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https://iknow-pic.cdn.bcebos.com/d058ccbf6c81800a4d5bf726bd3533fa828b475f"/>
2、提示“支付宝已向您的邮箱,发送了一封验证邮件”,点此【进入邮箱查收】
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https://iknow-pic.cdn.bcebos.com/b8014a90f603738d0635720abf1bb051f819ec9f"/>
3、点击【点此安装证书】
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https://iknow-pic.cdn.bcebos.com/377adab44aed2e7332baf8048b01a18b87d6fa43"/>
4、回答安全保护问题,点击【下一步】
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https://iknow-pic.cdn.bcebos.com/48540923dd54564ededb9a11bfde9c82d1584f5f"/>
5、安装成功
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https://iknow-pic.cdn.bcebos.com/b812c8fcc3cec3fd886dd95dda88d43f87942742"/>
提交客服申请单
1、在安装数字证书选项时,选择【提交客服申请单】
2、您可以安装页面的提示填写相关信息并上传证件,支付宝客服会在48小时内进行审核;处理结果会通过邮件告知您进展,如您在受理单中有填写手机号,也会同步发送短信通知,请您耐心等待
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https://iknow-pic.cdn.bcebos.com/50da81cb39dbb6fdd6089b0e0524ab18972b3742"/>